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Check the common questions below, or write to us. We usually reply within two working days.
How do I cancel my subscription or free trial?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Kaizen, then tap Cancel. You keep Pro until the end of the period you paid for.
I bought Pro but the app doesn't show it.
Open Kaizen → Profile → Subscription and tap Restore purchases, signed in with the same Apple ID you used to buy.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
How do I move my workouts to a new iPhone?
Sign in with the same Apple account on the new iPhone. Workouts and routines sync automatically. Body data stays on the old device by design.
How do I delete my account?
Open Kaizen → Profile → Settings → Delete account. Your workouts, routines and records are deleted from our servers immediately.